FAQ’S

Welcome to the Zaaki Zaaki terms and conditions. Please read through them carefully before placing your order. By using this website and/or placing an order, you agree to be bound by the terms and conditions set out below.We may change these terms from time to time without notice .

 

 

Delivery : 

We strive to send out packages ASAP because we know the excitement! Delivery takes 2-5 working days depending on area. As soon as your order has been packaged, you will receive a tracking number with the website address that you can track your order on. Give your order a few hours to reflect on the system 

Refunds and Returns :

Due to the nature of the product , we cannot return/refund any product except for damaged or defective products. Please contact us within 48 hours after delivery to submit a refund / exchange request  

Typographical errors : 

While Zaaki Zaaki strives to provide accurate product and pricing information, pricing or typographical errors may occur. In the event of an item containing incorrect pricing or incorrect information be ordered , We will make contact with you ASAP.

Canceling :

Once your order has been confirmed and paid, we will not be able to cancel it.

Wholesale :

 Should you wish to resell items from Zaaki Zaaki , you will receive a discount price. To qualify for the discounted price , a minimum amount of items will need to be purchased at a time. please contact us on info@zaakizaaki.co.za for more information.

Delays :

We know how exciting it is to order something but then the dreaded wait of when will it arrive sets in! Items are generally delivered within 2-5 days , however , we have to unfortunately factor in other aspects that affect the delivery time such as strikes , holidays , etc. please note that this is beyond our control and canceling / refunding cannot be done. Please contact us if you have not received your parcel 5 days after shipping so we can look into it and get you your parcel as soon as possible.

International shipping :

We ship worldwide via FedEx and shipping costs are displayed at checkout.
Please note , due to each country having different customs regulations, taxes and duties are not included.